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ENGAGE: we inspire peak performance and elevateCustomer Experiences

www.ENGAGEteams.com - For keynotes, trainings or workshops contact us at Vital@ENGAGEteams.com or 702. 523 1792

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Articles

Vital Germaine provide content rich blogs with tips and tools to help you and your organization move forward.

 

Filtering by Category: Employee Engagement

Do you care to elevate Customer Experiences?

Vital Germaine

During a recent corporate training, an executive raised the question, “Can you teach somebody to care?” The general consensus was surprising.

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How much we care on any given day at work is relative or dependent on our emotional state at that time. In other words, our levels of care fluctuate. What is not relative is the correlation between caring and Customer Experience Index scores. CSI scores will influence your company's reputation and determine customer loyalty. When customers feel disrespected or insignificant, they simply don't return... furthermore, their reviews will effect your profits and brand strength.

The majority of executives in attendance agreed that the art of caring could not be taught. People either care or they don’t. How disappointing.

So how do you fix the problem of non-caring employees other than firing them, because on-boarding new hires costs time and money. There is a more effective solution. It consists of not only hiring the right people, but also providing great training. Teach them these 5 simple behavioral tools and they will act as if they truly care.

Leadership must first establish a culture of caring and happiness as the barometer. Then, provide those non-caring employees with actionable behavioral tools to reinforce the culture. Tools that when implemented, give the appearance of a person that does care. Read about the five tools that will make your employees deliver extraordinary experiences.

Vital Germaine

President ENGAGE


Elevate Your Leadership Worth With 2 Simple Behaviors.

Vital Germaine

It's common knowledge to say that company culture is at the heart of the success of every organization. The way in which your team interacts within itself heavily influences and determines how they will interact with your customers. However, as individuals we have the responsibility to not sit back and wait for leadership to spoon feed us on how to behave. 

As individuals we must have integrity and personal accountability in regards to our behaviors and standards if we want to succeed and elevate our value. 

Choose to "show up" for your own personal dignity and sense of integrity. Integrity is doing the right thing when no-one is watching. Doing and giving your best is always the right thing to do. 

Habit 1
  1. INTEGRITY: Your personal accountability and integrity will create positive ripples, making you a leader by example and setting the tone for others to be inspired by. Behaviors and attitudes are contagious regardless of how high or low we find ourselves on the social food chain. We can elevate or deflate. It's a choice regardless of circumstance.

Habit 2

2. ACCOUNTABILITY: I once had what most might consider a bottom of the pyramid kind of job. I washed dishes!

Washing dishes neither held me back nor allowed me to lower my standards. I was neither ashamed nor did I lose motivation or belief. I still held myself accountable to deliver results with pride and dignity. I set a personal challenge and goal to be the best dish washer in town despite hating the job. Accountability is not always easy. Integrity is easily compromised. . 

Make it a habit to always deliver the best of you. Commit to being extraordinary. Always choose to SHOW UP. Elevate your leadership and human value.

Consistency transforms action into habits and habits determine who you will or won't become. Stay focused and committed because that approach will influence, overlap and benefit you in all aspects of your life.

Vital Germaine

President of ENGAGEteams360

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Learn more in the REVISED EDITION of: Imagination Will Take You Everywhere, shaping the mindset of innovation and transformation for leaders and cultures.

In the REVISED EDITION you will get insight into Cirque du Soleil’s highly successful and industry-defining process.

You'll learn how to inspire extraordinary performance from your workforce. The book provides actionable tools for leaders to leverage in office-space scenarios.

The book also includes interviews with thought leaders from different industries: Tim Sanders, New York Times Best-selling author and former Yahoo executive. Jordan Adler, Best-selling author and MLM Millionaire. Randy Sutton, former police detective and TV News contributor. Dennis Bonilla, Executive Dean at UoPX and former U.S. Navy Nuke!“Creativity is not a skill or a talent. It’s a mindset. Find your inner Da Vinci!”

Learn about ENGAGEteams360's leadership and culture development strategies and solutions. We are different and definitely inspire transformation.

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6 Relevant Company Culture Stats You Need to Know About.

Vital Germaine

Your culture defines your brand.  Establishing an environment that promotes and enables strong emotional connections amongst your team is crucial to the success of your organization.  It starts with executive leadership and trickles down to your interns.

Healthy and engaging cultures are about happy employees that are unified with themselves and your mission and vision. Strong and clear communication channels, and a positive attitude of collaboration and accountability fueled by trust need to be created. 

It sounds simple, yet many companies fail or overlook the value and impact their culture has on their bottom line and brand strength.

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Here are the fascinating results of a survey of more than 1,400 North American CEOs and CFOs, executed by Shiva Rajgopal, an accounting professor at Columbia Business School.

1. Only 15% said their firm’s corporate culture was where it needed to be.

2. More than 90% said that culture was important at their firms.

3. 92% said they believed improving their firm’s corporate culture would improve the value of the company.

4. More than 50% said corporate culture influences productivity, creativity, profitability, firm value and growth rates.

5. Turnover at companies with a poor culture is 48%

6. Turnover at companies with a great culture is just 14%

ENGAGE is renowned for its ability to inspire teams to see beyond the ego, embrace differences and deny inhibitions. The result for you the client is a more engaged, more focused and dynamic, collaborative team effort. This promotes problem-solving, increases produtivity and efficiency. It also lays a foundation for a healthier and happier work environment where everybody can thrive and thereby strengthen your brand and increase revenue.

WE BUILD HAPPIER TEAMS AND TRANSFORM CULTURES.

CONTACT US TODAY FOR A PROPOSAL.

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Thank you, Vital Germaine

President, ENGAGE Consulting

Why creativity is crucial to your organization's success.

Vital Germaine

  1. Of CEOs polled, 60% agreed that creativity was the most important skill to have in a leadership role.

  2. Companies that foster creativity are 3.5 times more likely to outperform their competitors regarding revenue growth?

  3. 43% of business executives that participated in a 2014 PwC study agreed that innovation is a “competitive necessity” for their organization.

  4. A 2016 study by Nielson shows that 63% of customers like it when manufacturers offer new products.

  5. 82% of companies believe there is a strong connection between creativity and business results.

Innovation mindset.

A fundamental component of growth and innovation is a creative mindset, whereby perspectives and boundaries are broadened, attitudes are changed, horizons are expanded, scaling established and relevance maintained. This in turn sponsors the production of new and relevant ideas and methodologies. Without creativity there can be no differentiation. The modern consumer is engaged by the new, the faster and the better. 

Gallup Chairman and CEO, Jim Clifton said in a Fast Company article that, "To stay competitive, we have to lead the world in per-person creativity." 

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Innovation is no easy achievement. It takes courage to implement, let alone make a part of your cultural DNA. It's your strongest differentiator! It is not an overnight outcome, but the result of ongoing and repeated exploration, risk-taking, mistakes. Organizations must have a pulse on the needs and pain-points of the modern consumer and adapt accordingly. The modern consumer desires, if not demands technology and innovation to improve and simplify their lives. 

The fact is every successful business needs innovation and a forward thinking culture in order to compete and stay relevant in todays faster-than-ever, changing business trends. Clients are hungrier than ever to find that next best thing. Creative ingenuity provides a platform upon which to shape that next best thing – be it developing memorable sensory experiences for your customers, or implementing ground-breaking marketing and sales strategies - even identifying new markets, or creating defining products that will separate you from your competitors.

CLICK ON THE VIDEO TO LEARN MORE

At ENGAGE build happier, forward thinking cultures that elevate customer experiences and increase company profits.

We are renowned for our ability to inspire teams to see beyond the ego, embrace differences and deny inhibitions. The result for you the client is a more engaged, more focused and dynamic, collaborative team effort. This promotes problem-solving, while increasing produtivity and efficiency. It also lays a foundation for a healthier and happier work environment where everybody can thrive and thereby strengthening your brand and increasing revenue.

BOOK US TODAY FOR YOUR NEXT EVENT.

KEYNOTES AND TRAININGS BY VITAL GERMAINE PRESIDENT OF ENGAGE

 

#1 Reason Why Employees Quit

Vital Germaine

We have all experienced at one point in our careers a bad boss! The boss who disrespected us, bullied us, harassed us, was indifferent, rude, belittling or simply didn’t like us. It heavily affected our performance. Maybe you took a few more sick days off as a result. Some of you became less effective or focused on the job. Perhaps your attitude became negative and contagious? Did you become more confrontational, indifferent or even a bad employee?

These are typical symptoms of the unhappy disengaged employee and it costs businesses not only dollars in lost productivity, but heavily impacts customer experience and the reputation of a brand. It only takes one bad manager or boss to cause a chain reaction within your culture.

DID YOU KNOW?

  1. The number 1 reason why people quit their jobs is a bad boss or immediate supervisor - Gallup poll of more than 1 million employed U.S. workers
  2. 2 MILLION Americans a month voluntarily quit their jobs - The US Department of Labor Bureau of Labor Statistics
  3. 1 in 2 employees are not happy at work - Gallup survey of 25 million employees, part time and full time, in 189 different countries.

To optimize team dynamics it's crucial to have a solid culture that allows employees, if not invites them to thrive. Leadership must constantly and respectfully reinforce that culture and inspire the team to excel and expand. 

You can't blame an employee for quiting on you because their boss is a ??? As an employee, know when to quit and when to stay! Here's a tip (see graphic)

Too many companies allow bad bosses to remain in positions of management or leadership without fully realizing the negative impact is has on their bottom line! Sometimes it's a reflection of the CEO or executive leadership and culture they establish by example.  

As leaders it's wise to frequently self evaluate and make sure you are not the bad boss that makes people quit. Be the boss that inspires greatness. Lead to empower not to have power.

"IF YOUR ACTIONS INSPIRE OTHERS TO DREAM MORE, LEARN MORE, DO MORE, AND BECOME MORE, YOU ARE A LEADER." - John Quincy Adams.
If this blog was of value, please feel welcome to borrow and/or share. 

THANK YOU for reading - Vital Germaine