Conflicts are inevitable and in many ways a healthy part of human interaction. They allow us to see and understand what is important to us and to others… the metaphoric line in the sand. However, left unresolved, conflicts fracture strong, meaningful relationships and weaken the works in progress.  Resentment builds, slowly turning to anger and disdain.

At the heart of most conflicts is miscommunication and most importantly, lack of understanding or empathy (emotional intelligence). The key is to resolve them quickly and effectively. How do you achieve that?

Here's how.

1.  MAINTAIN an optimistic outlook… by staying optimistic and hopeful, you will experience less frustration and therefore, more calm. A calm mind doesn’t get lost in the negative ego that fuels conflict.

2.  PRACTICE Empathetic listening… it’s not always about your perspective and opinion. Taking their angle into consideration could diffuse the issue.

3.  ASK the other person to suggest a solution. This one works wonders because it empowers the other person. Often times, anger is a result of having no power or voice.

4.  SEEK to understand… most conflicts are based on misunderstanding. If you focus on understanding, you may still disagree, but it’s hard to become negative or defensive. Did I mention empathy?

5.  CONSIDER your role in the conflict and adapt accordingly. Ultimately, we are responsible for our choices and behavior and can change them at any time. We can’t change the behavior of others. Conflicts are rarely based on one person or one side. This realization is the game-changer. Unfortunately, accountability is in big part the deal breaker. Carry this responsibility well and enjoy the rewards.

6.  ACKNOWLEDGE the opinions and perspective of others. Sometimes the simple act of acknowledging somebody else’s opinion is a massive first step to resolution. Let them clearly know you see and respect their point or perspective.

7.  STATE your case tactfully. Diplomacy goes a long way. Humans are emotional beings, with some being more sensitive than others. Tact doesn’t mean being soft or compromising your stance. Tact is about optimizing your emotional intelligence to secure a positive outcome.

8.  “ATTACK" the problem, not the person. This is the one that we too easily get caught up in. The problem becomes personal and we focus on accusing the person of wrong-doing. Though wrong-doing may be the issue, the root cause lies deeper. Take time to explore the real problem.

9.  AVOID the blame game. This is something we’ve probably all done at some point; blame. It may not be your fault, but you are always responsible for how you react or respond.

10.                ORGANIZE a necessary and concise meeting to openly discuss. Focus on the resolve. In the workplace this brings great value to allow the situation to be openly discussed in a meeting. The key it to use the time effectively and strategically. If you can’t meet in person, then do a video conference call (zoom, Skype or…). In a personal conflict situation, take a time out in a relaxed environment and address the issue openly and using the previous 9 steps… share this list with them too and both agree and commit to following this playbook. You’ve got this!

BRING IT ALL TOGETHER: Tap into your Emotional Intelligence and become more aware of your personal behavior, needs and emotional triggers. Become even more aware of the triggers in others. It’s a two-way street. Breathe, relax, step outside of yourself for a moment and respond from a healthy place void of stress, anger or unconscious bias. If you’ve executed all ten options and zero resolve has been established, you may be dealing with an ass%&*#. Walk away and cut your losses. It’s a long-term win win.

LEARN MORE: My online communication course has a whole session dedicated to this topic. While you’re there, you’ll obtain endless tools to improve your communication and relationships.

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Our results include, revitalized employees, elevated customer service, innovation, and happier and optimized cultures that strengthen your brand.

BOOK US TODAY and begin the transformation.

Sincerely,

Vital Germaine

PRESIDENT of ENGAGE Teams 360

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