Regardless of age or generation, leadership has changed and will constantly change. The biggest recent change being leaders shifting from power to empowerment. The expectations of younger generations has compelled organizations to re-evaluate hiring, benefits and workspace environments.

As both employee and consumer expectations change, leaders must adapt too. If they don’t, they won’t have access to the top-tier of talent. Without great talent, building successful teams, companies or organizations becomes incredibly hard.

Workspace wellness in terms of healthy or toxic cultures, combined with employee engagement and health management aren’t yet top of list, let alone top of mind. However… with mental health becoming more relevant in everyday society and modern workspaces, be it hybrid scenarios or remote work, or shorter work weeks etc, leaders will have to tap much deeper into their emotional quotient. With empathy being the consummate measure of EQ.

In my book, Pink Is the Color of Empathy, I dedicate chapter 32 entirely to empathy in business. The book is rich in action steps to become a better human being, which is directly correlated to becoming a better leaders. The areas of focus in the book range from what empathy does and doesn’t sound like, to conflict resolution (customer satisfaction), changing and saving lives. The ultimate flex of the book is inspiring and empowering individuals to become high-value human beings.

Vital Germaine, President of ENGAGE Teams 360