contact us

Use the form on the right to contact us. We'd love to hear from you and revitalize your workforce.


Las Vegas
United States

702 523 1792

ENGAGE: we inspire peak performance and elevateCustomer Experiences

www.ENGAGEteams.com - For keynotes, trainings or workshops contact us at Vital@ENGAGEteams.com or 702. 523 1792

adaptability.jpg

Articles

Vital Germaine provides content rich blogs with tips and tools to help you and your organization move forward.

 

5 reasons why we need more kindness in life and business

Vital Germaine

shutterstock_1085354054.jpg

Kindness is a highly valuable human quality that requires zero skill and zero effort. It offers endless benefits for the self and for others on a personal and business level. It’s about treating people with respect while honoring your value system. Sometimes it means being tough. It definitely doesn’t mean being weak or submissive.


It stems from empathy, arguably the foundation of Emotional Intelligence. Kindness encompasses many other impactful behavioral traits. 


It manifests in many forms: respect, appreciation, caring, open-mindedness, compassion, and inclusiveness.  It's simply the right thing to be and do.


kind·ness

ˈkīn(d)nəs/Submit

noun

the quality of being friendly, generous, and considerate.

e26d391e-have-to-tried-an-act-of-random-kindness-at-work-640x480.jpg

Highly successful people are emotionally intelligent and demonstrate kindness. Their giving and understanding disposition provides value to those they interact with and influence.

1. KINDNESS MAKES PEOPLE FEEL GOOD: On a scientific level, kindness stimulates feel-good hormones like dopamine, oxytocin and serotonin. This feeling of well-being minimizes and helps eliminate cortisol, the stress hormone. A sense of emotional, physical, intellectual and spiritual wellness is key to our health. Kindness is an act that not only benefits the recipient but also the giver. Givers experience increased activity in the reward center of the brain promoting happiness. We all like to feel good. We all desire and deserve happier lives.


2. KINDNESS IS CONTAGIOUS: One act of kindness inspires and leads to another. It is hard to not pay it forward because kindness is the default setting of humanity. Make somebody's day with your emotional generosity and thoughtfulness. Send out a positive ripple effect that will impact those around you, who in feeling good, will have a positive impact on those they interact with.


3. KINDNESS CONNECTS PEOPLE: Life experiences and conventional wisdom teach us that kindness is weak. Times have changed. The era of stoicism as a sign of strength is fading. Humans are searching for deeper and more meaningful connections. Kindness invites and initiates those connections. There are, however, times when clear boundaries need to be established in the event your kindness is abused. Honor, respect and be kind to yourself.


4. KINDNESS OPTMIZES PERFORMANCE: When humans share or experience kindness it energizes their spirit and fills them with optimism and enthusiasm. They feel good about themselves which elevates confidence and boosts performance. Be kind to your family, friends, colleagues and strangers. Inspire and empower them to thrive with the simple gift of kindness.


5. KINDNESS DRIVES CUSTOMER LOYALTY: On a purely business level and in this modern age of the consumer where product is no longer the differentiator, customer loyalty is driven by how customers emotionally connect with your brand and the people who deliver your brand experience. When leaders are kind to their employees, a collective sense of happiness and well-being emerges within that culture. The company benefits from a kind culture. Customers will benefit from the happiness emitting from your culture. They will be inspired to be loyal. It's a win-win.

Live a richer life and make the world a better place one act of kindness at a time. The easiest and most effective place to start is with a simple smile.

"A warm smile is the universal language of kindness."

- William Arthur Ward

Vital Germaine


Thank you. If this blog was of value or made you think then please share or comment.

Top-Selling Author: BUY THE BOOKS

Follow me on:

Facebook

Youtube

Instagram

Twitter

Optimization of workspaces - The How of Cirque Innovation

Vital Germaine

videoblocks-young-busy-businessman-working-on-the-flying-airplane-african-male-looking-into-the-screen-of-the-laptop-on-the-desk-creative-workspace-concept-realistic-4k-animation_bqz6j88ig_thumbnail-full01.png

The correlation between workplace design and employee engagement is something that shouldn’t be ignored and denied. It can be the difference between your business success and market share failure. Your client base will love you even more for getting creative with your workspace environments without knowing why. We know why… because your workforce will be inspired and engaged.

Cirque du Soleil adopted and transformed an abandoned fire station in Montreal, affectionately named Angus, to become their “factory”. There was no avant-garde interior design on display. There were no Oompa Loompas meandering the premises doing strange dances. I didn’t witness any magnificent sculptures or art, nor bright colored walls to inspire or promote creativity. All these elements would have helped. Nonetheless, the fact they had chosen an abandoned fire station sent a subliminal message that they were cool, fun, eccentric, and defying context of their market place — All with the purpose to be innovative and deliver entertainment excellence. It’s one of the key factors that sets them apart. 

Over the years, I’ve provided corporate trainings to Fortune 100 and Fortune 500 companies in such industries as automotive, tech, hospitality, financial, and educational. Some of the work areas, conference rooms, and training spaces were far from inspiring. Some were depressing, confining, claustrophobic, and limiting. Yet leadership wondered why their team wasn’t more inspired, more productive, more engaged, and more creative. Well, the dull, insipid grey and dirty weathered chairs, tables, and walls, don’t make them feel very valued, let alone inspired.

Learn more in Chapter 4 of Imagination Will Take You Everywhere

Vital Germaine

President of ENGAGEteams360

Vital is Las Vegas' most dynamic keynotes speaker and executive and employee development trainer. His executive leadership experiences are designed to drive innovation and inspire extraordinary performance.

BOOK VITAL TODAY for:

1. INNOVATION MINDSET jpeg Vital Germaine.jpg

Turning ideas into $$$

Vital Germaine

How has Cirque du Soleil made innovation and excellence synonymous with its brand? What empowered them to redefine an industry and stand out like a beacon among the competition? What is that magic process and mindset and is it easy to replicate and implement into other industries and business models? The answer is a simple and emphatic, oui, yes! See you below.

100781029-157532899.530x298.jpg

The word imagination isn’t used a lot in business; however, imagination is essentially how ideas are formed. Ideas that have an execution strategy, follow through and backed by effective marketing become scaleable money generators that bring value to the world. The world needs and loves innovation. The modern consumer is addicted to the new, the better, the faster, that which simplifies their lives and saves them time.

Today’s modern business strategies and practices exist in the fastest changing climate in the history of humankind. Differentiation has become the new orange. Imagination and creativity are necessary ingredients to stand out, be unique and maintain social and commercial relevance.

Many scholars, academics, philosophers, and modern thought leaders have declared that, “knowledge is power.” Einstein said, “Imagination is more important than knowledge. For knowledge is limited, whereas imagination embraces the entire world, stimulating progress, giving birth to evolution.”

Don’t intimated or be misguided by the word imagination as if it’s something reserved for the artistic people or “The Creatives” of this world. Imagination is a secret super power we all have.

Imagination fuels creativity. Creativity drives innovation and innovation is dependent on risk, idea sharing and the confidence to express. In business, this mindset leads to market relevance, sustainability and scalability or $$$.

The top 10 ways to stimulate or inspire imagination are as follows.

  1. Spend time alone: solitude invites the mind to wonder.

  2. Take time to do nothing: boredom triggers the mind.

  3. Be curious: curiosity leads to exploration, exploration leads to discovery.

  4. Allow your thoughts to roam free: get out of your head and don’t analyze or overthink.

  5. Read fiction, play games, listen to music (classical and new age): synapses are stimulated.

  6. Defy conformity: get that stick out of your ass and let your hair down… I dare you to fall off the edge with your thoughts and desires.

  7. Negate reasoning and logic: they are both overrated and inprisoning. Unlock your chains. Enjoy!

  8. Connect with your inner child: that is your true super power… wheeeee!

  9. Daydream: even do this at work. Tell your boss I said it’s ok and a great idea.

  10. Express and share ideas: conversation is like oxygen to a fire… avoid naysayers and haters. They will only dull the flames of innovation.

Now that your imagination is empowered to run rampant, reel it in, add strategy, do some R&D, scrape your knees from the “failures” and adjust accordingly. Wash, rinse, repeat! Grow, innovate, deliver more value, make $$$.

Vital Germaine

President of ENGAGEteams360

Vital is Las Vegas' most dynamic keynotes speaker and corporate trainer. His executive leadership experiences are designed to inspire extraordinary performance.

BOOK VITAL TODAY for:

Vital Germaine_keynote speaker.jpg

Learn more about the INNOVATION MINDSET, the business of imagination in the revised book. Click on link to get your copy today.

1. INNOVATION MINDSET jpeg Vital Germaine.jpg

Does engaging your employees have to cost you time and money?

Vital Germaine

image.jpeg

Employee disengagement has become one of the biggest challenges organizations face in this modern economy. Some blame it on Millennials who disrupted how the world thinks and functions. Gen Z has taken it even further away from established principals and common practices. It’s time to adapt and embrace the value they’ve brought to business and commerce.

Does engaging your employees have to cost you time and money? NO.

There are endless short term magic pills on offer to “resolve this problem”. Incentives and increased salary doesn’t have the impact most executives believe. There is a much more simple and effective strategy that doesn’t require financial investment and the planning of training or restructuring.

The Power of Purpose in the Workplace

In the book, The Power of Moments, by Chip and Dan Heath, they outline how the value of meaning or purpose at work can shift the dynamics of a team. It all has to do with the element of connection to elevate engagement.

Employee engagement is based on the level of meaning your team has in the work they do, and the level of social impact your company has. In other words, if the work is just about a paycheck, you’re losing. Morten Hansen, a University of California, Berkley professor, surveyed 5,000 employees and managers to gain insight on they psychological DNA of star performers. 17% of those surveyed agreed that a sense of contribution to society made a large impact on their work.

There is another level to consider beyond the social mission (or lack of), of your company or brand. Employees often times have a personal purpose... they want and need flexibility to nurture that personal purpose. If your company acknowledges, feeds and encourages their personal purpose, you will experience a high return on engagement.

As executives, make time to put your finger on the personal pulse of your employees.

Get to know them personally

  1. Who are they?

  2. What drives them?

  3. What inspires them?

  4. Why do they wish to become (personally and professionally)?

  5. What keeps them up at night?

Leverage that connection and their purpose to the benefit of all involved, starting with yourself and ending with your customer base.

Vital Germaine

President of ENGAGEteams360

Vital is Las Vegas' most dynamic keynotes speaker and corporate trainer. His executive leadership experiences are designed to inspire extraordinary performance. BOOK VITAL TODAY for:

Sales versus loyalty? Inspire versus influence?

Vital Germaine

0.png

Sales versus loyalty.

Any good sales rep can persuade a customer to buy more (upsell/cross-sell). A great sales rep will inspire the customer to come back again and again because a meaningful and emotional connection has occurred. Influence and persuasion are only short term solutions.

I am a huge admirer of Dale Carnegie (How to Win Friends and Influence People) though believe we’ve long entered a new thought era where “persuasion and influence” are yesterday’s business approaches (some of you are groaning). We are now in a purpose-driven climate. Thank you Millennials for inspiring this needed shift. Connecting to people’s heart is what evokes action and drives sales.

Emotions drive human behavior. It’s that simple. 2 for 1 deals and slashed prices are only a short term incentive. When the deal is better across the street, your customers will jump ship. Now what? You’ll need more and new persuasive or influential tactics.

Do this instead.

  1. Provide customer’s with relevant and valuable information (personalized solutions)

  2. Offer your customers meaning that connects you and them to a bigger picture

  3. Have relatable core values that motivate

The intention of the sale should be to empower by bringing value. The intention of the sale should be purely to solve a problem. The intention of the sale should be to emotionally connect with the consumer. This shift in intention will actually increase sales and drive customer loyalty. Your sales strategy should be relationship or connection driven and not numbers driven. Some already know this and implement effectively. For others this is a huge shift. The most adaptable survive if not thrive.

Inspire versus influence.

Leadership is the same. If your objective is to persuade people to do things, or influence their decisions, it means it’s an ongoing battle to maintain that influence. If you inspire them, they navigate the journey on their own their own terms and with their own fuel. They’ll travel further, faster, longer and better.

Hopefully you feel inspired and not influenced or persuaded!

Vital Germaine

President of ENGAGEteams360

Vital is Las Vegas' most dynamic keynotes speaker and corporate trainer. His executive leadership experiences are designed to inspire extraordinary performance and promote the INNOVATION MINDSET.

BOOK VITAL TODAY for:

Workplace design and employee engagement

Vital Germaine

GettyImages-1077547094.jpg

Here are 3 tips to help you maximize workspaces to elevate engagement.

1. WORK AREAS: Design environments that inspire creativity and happiness.

videoblocks-young-busy-businessman-working-on-the-flying-airplane-african-male-looking-into-the-screen-of-the-laptop-on-the-desk-creative-workspace-concept-realistic-4k-animation_bqz6j88ig_thumbnail-full01.png

It can be done very cost effectively and with a great ROI if you get creative. Location, location, location. Cirque du Soleil adopted and transformed an abandoned fire station in Montreal, affectionately named Angus, to become their “factory”. There was no avant-garde interior design on display. There were no Oompa Loompas meandering the premises doing strange dances. I didn’t witness any magnificent sculptures or art, nor bright colored walls to inspire or promote creativity. All these elements would have helped. Nonetheless, the fact they had chosen an abandoned fire station sent a subliminal message that they were cool, fun, eccentric, and defying context of their market place — All with the purpose to be innovative and deliver entertainment excellence. It’s one of the key factors that sets them apart.

2. MEETING LOCATIONS: The environment in which you hold meetings will heavily influence the level of inspiration and collaboration.

3106_33f3219fb9d022bdb457daf12c674f0f.jpg

Do something different, new and unexpected (crazy) to disrupt. Pleasantly shock your team to life. In the book, Everybody Always, author Bob Goff shares the story of how as an adjunct law professor at Pepperdine Law School, he was required to have office hours. He saw beyond the limitations of regulations. Nowhere did it stipulate where his office had to be. He established a very unique office. He told his students they could find him in his ‘office’ at Tom Sawyer Island in Disneyland to meet. There is no admission fee and there are no lines. Walt Disney is the consummate businessman driven by imagination and the freedom, which is provides. Even important people enjoy being a big kid at heart.

Bob apparently always had more than ten students show up at meeting times. 

Adding to the story in regards to being creative to establish something different and memorable, The Supreme Court Judge of Uganda once visited the U.S and wanted to see Bob’s ‘office’. Bob picked him up at the airport with custom Mickey ears made for the visitor and took him straight to his ‘office’ at Disney Land. They apparently had a great meeting! Location, location, location. 

3. EVALUATE AND ADAPT: Take the time to evaluate your workspace environment and act accordingly. Change your perspective physically, emotionally and intellectually.

images-1.jpeg

Look in the mirror to better understand what your brand is about and what your doing to inspire reaching that objective.

A simple design shift could be the change your company is looking for and needs to reenergize your workforce. Build an environment that is visually pleasing and stimulating… also, emotionally and intellectually safe. Employees must feel confident and supported to step out of the comfort zone, risk and fall. Setting the right tone and mindset is crucial to your company’s growth.

You client base will love you even more for getting creative with your workspace environments without knowing why. We know why… because your workforce will be inspired and engaged.

1. INNOVATION MINDSET_kindle cover jpeg.jpg

The insight from Cirque du Soleil’s highly effective business and culture process in this blog is taken from Chapter 4 (The How of Cirque Innovation) from the book, INNOVATION MINDSET. The full chapter does a deeper dive into solving this easy to fix challenge.

Vital Germaine

President of ENGAGEteams360

Vital is Las Vegas' most dynamic keynotes speaker and corporate trainer. His executive leadership experiences are designed to inspire extraordinary performance. BOOK VITAL TODAY for:


The simple science of building a strong brand.

Vital Germaine

Leadership and team members deliver the brand promise. Choose them well. Train them even better.

Leadership and team members deliver the brand promise. Choose them well. Train them even better.

Not all brands, leaders and cultures are created equal. Some fail while others thrive. And the reasons are not rocket science.

0-1.jpeg

Prior to becoming a international keynote speaker and corporate trainer, I had the honor of performing in Cirque du Soleil. I did it for over 5 years as team captain and original cast member of the ground-breaking Mystere, (and on tour with Quidam).

Here are some very simple and impactful insights I gained in regards to how Cirque was able to define and differentiate itself as a brand and dominated an industry.


  1. CULTURE:

Cirque’s culture was evident from the moment I walked through the door of their massive training facility in Montreal. Though culture is intangible, it should be apparent at a glance. Cleverly chosen words do not define a culture. Furthermore, giving culture a description on paper doesn't mean that's what it is.

The behaviors and habits of everybody that works for your business, company or organization must not only "know" those cleverly chosen words, they must become those words. Executives, in particular, must embody them through their daily habits and the way they treat their employees.

For example (let's state the obvious)

  • If you work in a fashion or lifestyle sensitive/aware industry, your CEO had better be trendy!

  • If innovation is a part of your brand or culture, then executives had better have an innovation mindset: diversity, open-mindedness, the encouragement of idea sharing, exploration, risk and failure as a footprint.

  • If you work in a health and wellness inspired industry, then people working in your stores should look healthy and athletic. And to be politically incorrect, you might not want your "overweight executives" to be on a first name basis with the local McDonald's cashiers. 

If the brand promise and employee actions are not congruent, starting at the executive levels through upper and mid management, then the core values risk becoming diluted. As a result, your frontline workers will be left confused, handcuffed and isolated without a compass or warmth. This will turn your brand anemic.

Execs, be honest with yourselves, do you personify the company core values, vision and mission?

2. INNOVATION IDENTITY:

Cirque had a clear innovation identity. It was immediately announced through their choice of facility. They established an environment designed to bring to life their vision and mission of innovation, uniqueness and excellence. They adopted and transformed an abandoned fire station in Montreal, affectionately named Angus, to become their “factory”.

Strangely enough, there was no avant-garde interior design on display. There were no Oompa Loompas meandering the premises doing strange dances. I didn’t witness any magnificent sculptures or art, nor bright colored walls to inspire or promote creativity. All these elements would have helped... they came years later in a new state-of-the-art facility. Nonetheless, the fact they had chosen an abandoned fire station sent a subliminal message that they were cool, fun, eccentric, and willing to defy context of their market place. All with the purpose to be innovative and deliver entertainment excellence.

3. VALUES:

Every person I met that first day within the confines of Angus’ walls, appeared different and aligned with the little I knew about the company... the core values. Nobody was here by coincidence — all by design and careful selection. Even those who appeared to have “mundane” jobs belonged in this “factory” where the zaniest creations were conceived and built. Even the air inside reeked of dedication, focus, advancement, passion, and a commitment to excellence. “Be Extraordinary,” echoed from each nook, cranny and crevice. That's how everybody behaved. 

4. PURPOSE:

This can be broken down or defined in different ways inclusive of the vision and mission statements. Cirque's purpose has inevitably changed since they were officially founded back in July of 1984 in Baie-Saint-Paul, Canada. The essence remains the same. In 2012, the mission statement read, “To invoke the imagination, provoke the senses and evoke the emotions of people around the world.” Many additional statements relating to their mission have been cited, including this one, which is a better summary of who they are, and what they represent: “For Cirque du Soleil, dreaming is an integral part of our philosophy: To take the adventure further, push our dreams further, and, above all, believe that our people are the engine of our enterprise. At Cirque du Soleil, we offer our artists and creators the freedom they need to imagine their most incredible dreams and bring them to life.”

I'd argue they embodied this purpose driven philosophy. Their "words" danced, flipped and contorted. The purpose ran through the arteries of their product, processes, place and people. Let's be honest, it wasn't all poetic purpose. There was and is plenty of company BS and things to complain about. And at one point they experienced massive losses before Guy Laliberté sold. Why? In part because they stopped being authentic Cirque du Soleil: less innovation, less excellence and a copy past repeat process designed for quick profits and expansion. But complaining about Cirques company BS is not the issue at hand.

5. LEADERSHIP:

Leadership and team members deliver your brand promise. If you desire to win a championship, choose your team well. Start by hiring good leaders and managers, train them, define expectations and hold them accountable for behavior and results. .

Train people well enough so they can leave, treat them well enough so they don't want to. - Sir Richard Branson.

Copy of well done.png

Take time to attract and find the right talent... then train them even better. Yes, you risk investing all that time, money and resources for them to leave and give value to another company. Train them anyway.

Has your company clearly defined and communicated the vision and mission? Is your culture evident? Is leadership authentic and walking the walk? If it's not, consider investing in that area. It will make all the difference regarding your brand strength, employee retention, market share, customer loyalty and your bottom line.

Thank you

Vital Germaine

PRESIDENT of ENGAGEteams360

0-2.jpeg

Learn more about the Innovation Mindset, Leadership and Culture in the revised edition of: Imagination Will Take You Everywhere, shaping the mindset of innovation and transformation for leaders and cultures.

Learn about ENGAGEteams360's leadership and culture development strategies and solutions. We are different and definitely inspire transformation.

5 TOOLS TO TEACH SOMEBODY HOW TO CARE

Vital Germaine

Listen.jpg

1. EMPATHY:

Anybody with a decent level of empathy and a sprinkle of care in their heart will be great at customer service.

Anthony Gucciarda, a natural health and human empowerment writer, speaker, and entrepreneur says, "Empathy is the highest form of intelligence." In an age when Emotional Intelligence (EQ) is becoming more relevant than ever (a trend), it is a gift that needs to be promoted and elevated by leadership as a requirement.

Ask your, “I couldn't care less,” employees to try and imagine what it would be like in the customer's shoes or simply the shoes of anybody else. Ask your employees if they like to feel important, appreciated and valued. The answer will be yes. if the answer is no  and you have heavily invested in them with no success, it means they might be an assclown or a heartless sociopath. Send them on their merry, "don't give a crap!" way. Not everybody can be turned around. Know when to let go.


2017-3-28-kindness.jpg

2. KINDNESS & FRIENDLINESS:

Even people that don't care, know how to be kind, polite and friendly. These are traits of people who do care. They are behaviors that can be taught or “faked”. Remind your non-caring employees regularly to be kind, polite and friendly. Teach them caring vocabulary; "hello, I can help you, you're welcome, sorry (when needed), thank you, goodbye, visit again..." 

Invest time in your people consistently through coaching and training. The new behaviors will eventually become a habit or a new lifestyle.


People_thumbs_up.jpg

3. SMILING:

A smile is so easy to share... even if you don't care. It’s a powerful tool. A smile is the most recognized non-verbal expression of goodness. A smile says that you are inviting a connection. It suggests you will be helpful and caring. I've seen the most indifferent people smile and look like they actually care. Danish musician, conductor and comedian, Victor Borge said, "A smile is the shortest distance between two people." Smiles are contagious if not infectious. Share many, often.

As leaders make sure that you embody the behaviors you desire from your team. Authenticity and integrity go a long way initiating cultural shifts. Non-verbal communcation (facial expressions and tone of voice) make for 38% of communication according to Albert Merhabian. 55% is through body language, with the remaining 7% the words we use.


leicesterforbusinessdotorgdotuk-850x441.jpg

4. CURIOUSITY: 

Invite your employees to be curious about your customers (internal and external). Train and coach your employees to create strong human connections. Have them ask clients meaningful questions to get to know them. These questions should be somewhat personal but not invasive... don't be creepy!

Questions are the base of your needs analysis process, however, meaningful questions reveal more about your customer on a personal level (personalization and customization opportunity). Meaningful questions give the appearance that you care.  Meaningful questions also provide up-sell and cross-sell opportunities. Win win.

Questions should be open-ended ones that initiate a dialogue with a focus on the subject at hand… not the self. Be curious as to:

  • Who they are...

  • What they might enjoy... 

  • What are their interests/hobbies. 

Curiosity will make them feel like you care.


5. INSPIRATION:

Your organization needs leaders who inspire the desire to care… leaders who are passionate about the vision and mission of your brand and who will inspire team members to embody the values that define your organization.

“If your actions inspire others to learn more, do more and become more, you are a leader.” - John Quincy Adams.

If your lesser employees don't care about the company culture and their customers, there are ways to motivate them to act accordingly. Perhaps those lesser employees care about their personal performance. We all have a motivational trigger. Find what motivates people in your team and leverage those personal triggers. Speak their individual language. Fuel their ego to obtain the needed results. 

Ultimately you can't force change, you can only inspire it! The best form of leadership is by example… It starts with you and the cultural values. Lean on your all stars. Solicit their support to inspire the desired transformation. It won’t happen overnight. You’ll need a well designed action plan that is consistently and systematically implemented and re-inforced.

Thank you,

Vital Germaine, President ENGAGE.

____________________

If you CARE to comment or share your best practices on how to turn non-caring employees into Customer Experience ambassadors, please do. You will provide great service to many executives, managers and leaders. Please share or forward this article to anybody you think would benefit.

Vital is Las Vegas' most dynamic keynotes speaker and corporate trainer. Contact him today to learn more about his team development and leadership experiences. They are designed to inspire extraordinary performance.

Vital Germaine_executive training.JPG

How to optimize risks that lead to successful innovation strategies.

Vital Germaine

Leveraging Creativity in the business world_Vital Germaine.png

Innovation cannot exist without risk and failure… and without innovation, relevance and significance fade and die. It's a scary tightrope to navigate when life and business continually change. Spencer Johnson said it best in the book, Who Moved My Cheese, "If you don't change you can become extinct."

How do you minimize risk and optimize the rewards?

There is a "safe" strategy to optimize the outcome of your risks and minimize your losses.

1. INTUITION: The great trailblazers and innovators connect with, and trust their intuition in conjunction with the element of planning and analyses (market research in business). The greats just seem to have a knack of knowing when and how to risk and expand their horizons. Intuition is not a blind act built purely on belief, it is your truest sense of knowledge. Intuition and instinct are not synonymous. Instinct is immediate and purely driven by the reptilian brain. Intuition includes your moral compass (values), gut, experience and the subconscious mind combining with your heart to tell you what is best or what is a negative vibe or energy.

Your gut or heart simply know. Modern research is showing that the heart sends more signals to the brain than the other way around. On a holistic level, the heart is connected to the source of universal knowledge. Police detective refer to this as a hunch… something they not only trust, but obey. Design a more promising future by connecting to your intuition. Leverage its power.

2. EVALUATION: Compare and weigh out your best/worst case scenarios. Clearly define and understand the situation and the consequences. Ask such questions as:

  • How influential will the value of that change be and how will the result impact your business or industry. What can you live with in terms of loss? Take the Blackjack player who takes all aspects into consideration before deciding to stick with what he's been dealt or risk his hand by requesting an additional card. What are the odds that the next card is what is desired? 

  • How much money is at stake and can the player afford to lose that amount.

  • What do the percentages suggest? If the odds are in your favor, take the risk… consult step 1 to increase the odds.

3. ALIENATION: In terms of pure business, have a pulse on what the market is ready to embrace. If the innovation you are proposing or delivering is too drastic or dramatic, the market might resist regardless of how incredible the innovation is. Take into account how much conviction and resources you have up your sleeve to counter-act consumer alienation. Do you have the time and marketing strategy to subdue market resistance? Timing, packaging and educating the masses play key roles in success or failure.

4. ADAPTATION: Innovation is a progressive journey that demands strategic change and adaptation. The willingness to fail along that journey is a must... there is always a period of incubation and a learning curve to navigate. Risk and innovation require patient nurturing while the product is sculpted.

5. OPTIMIZATION: When you take risks, the objective is to optimize the outcome, minimizing loss or "failure". Innovation offers no guarantees. The risk factor is ultimately based on what you can live with or die for? That is the boundary that confines or liberates you in regards to how far you are willing to elevate the ceiling and stretch minds.

To experience a deeper dive into the topic of innovation, read the revised version of IMAGINATION WILL TAKE YOU EVERYWHERE - it includes new chapters and improved content and a NEW COVER. Learn to leverage your inner genius, reach higher and impact your leadership, cultural and personal mindset.

1. IMAGINATION WILL TAKE YOU EVERYWHERE_leadership edition_Vital Germaine.jpg

The Innovation Mindset is easily learned and implemented into corporate cultures. Contact us today to learn more about our impactful keynotes and training experiences.


Sincerely, Vital Germaine

About the author: former Cirque du Soleil performer and team captain, turned keynote speaker, trainer and topselling author.

Follow vital on:

Linked In

Facebook

Youtube

Instagram

Twitter



Do you care to elevate Customer Experiences?

Vital Germaine

During a recent corporate training, an executive raised the question, “Can you teach somebody to care?” The general consensus was surprising.

IMG_1500.jpeg
https://www.groovehq.com/support/customer-support-statistics

How much we care on any given day at work is relative or dependent on our emotional state at that time. In other words, our levels of care fluctuate. What is not relative is the correlation between caring and Customer Experience Index scores. CSI scores will influence your company's reputation and determine customer loyalty. When customers feel disrespected or insignificant, they simply don't return... furthermore, their reviews will effect your profits and brand strength.

The majority of executives in attendance agreed that the art of caring could not be taught. People either care or they don’t. How disappointing.

So how do you fix the problem of non-caring employees other than firing them, because on-boarding new hires costs time and money. There is a more effective solution. It consists of not only hiring the right people, but also providing great training. Teach them these 5 simple behavioral tools and they will act as if they truly care.

Leadership must first establish a culture of caring and happiness as the barometer. Then, provide those non-caring employees with actionable behavioral tools to reinforce the culture. Tools that when implemented, give the appearance of a person that does care. Read about the five tools that will make your employees deliver extraordinary experiences.

Vital Germaine

President ENGAGE